Thank you for choosing Brighter Plans. This Refund and Returns Policy outlines our guidelines regarding refunds and returns for purchases made on our website.
1. Eligibility for Refunds
We aim to ensure your satisfaction with our digital planners. Refunds may be considered under the following circumstances:
- Defective or Faulty Products: If you encounter technical issues or defects in the digital planner you purchased, we will assess the situation and, if verified, offer a refund, replacement, or repair.
2. Return Process
To request a return or refund, please follow these steps:
Contact Us: Reach out to our customer support team at contact@brighterplans.net within 2 days of the purchase date, providing details of the issue encountered.
Assessment: Our team will review your request and may require additional information or evidence to validate the claim.
Resolution: If the claim is validated and meets our refund or return criteria, we will provide instructions for returning the item, and upon receipt, process the refund within 2 days using the original payment method.
3. Non-Refundable Circumstances
functionality Refunds will not be provided in the following circumstances:
Please note that certain situations are not eligible for refunds or returns:
- Change of Mind: We do not offer refunds for purchases due to change of mind or if the digital planner meets its intended –
- The digital files have been downloaded.
- The reason for the refund request is deemed solvable with the assistance of our support team.
4. Return Shipping
If a return is authorized, you may be responsible for shipping the item back to us. Shipping costs are non-refundable unless the return is due to a verified defect or error on our part.
5. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy or wish to initiate a refund or return request, please contact us at contact@brighterplans.net.
Company Information:
Brighter Plans, a Brighter Plans LTD
Registered in UK, Number: 15326011
7 Coronation Road, Dephna House #105, London, United Kingdom, NW10 7PQ